At Pas de Soie Store, we understand that dancers need gear that fits perfectly and performs flawlessly. That’s why we’ve crafted shipping and return policies as precise as our dancewear.

Shipping Information

We ship worldwide (excluding Asia and select remote areas) to bring our quality dancewear to your studio doorstep.

Order Processing

All orders are processed within 1-2 business days from our Boston studio. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Please note: Delivery times are estimates and may vary based on customs processing in your country.

Returns & Exchanges

We accept returns within 15 days of receiving your order. To be eligible for return, items must be:

  • Unworn and in original condition
  • With all tags attached
  • In original packaging

Hygiene-Sensitive Items (Non-Returnable)

For the safety of our dance community, the following items cannot be returned unless defective:

  • Leotards (found under “Leotards” and “Basics” categories)
  • Dance tights (found under “Basics” category)

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Wait for Approval: Our Boston-based team will respond within 2 business days with return instructions.
  3. Ship Your Return: Once approved, ship items to:
    Pas de Soie Store Returns
    987 Lynn Street
    Boston, US 02107

    Note: Return shipping costs are the customer’s responsibility unless the item is defective.

  4. Processing: Allow 3-5 business days for processing once we receive your return.

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return. Shipping fees are non-refundable.

For exchanges:

  • We’ll ship your new item once we receive the return
  • Price differences will be charged/refunded as needed
  • Standard shipping rates apply for exchanges

International Returns

International customers are responsible for:

  • Return shipping costs
  • Any customs fees
  • Ensuring proper documentation

Damaged or Defective Items

If you receive a damaged or defective item (like our carefully constructed ballet flats or jazz shoes), contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or refund.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Pas de Soie Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Item Name: [Product Name] – Size: [Size] – Reason: [Reason for Return/Exchange] – Preferred Resolution: [Refund/Exchange for [Product Name & Size]]

Please let me know the next steps.

Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]

Our team of dancewear specialists is here to ensure your complete satisfaction, just as we ensure every stitch in our products meets professional standards.

Happy dancing!
The Pas de Soie Store Team