At Pas de Soie Store, we craft our dancewear with precision and care, just as we handle your returns and exchanges. If your purchase doesn’t meet your expectations, our flexible policy ensures a smooth resolution.

Our Return Policy

We accept returns within 15 days of receiving your order. Items must be:

  • Unworn and in original condition
  • With all tags attached
  • In original packaging

Note on Hygiene-Sensitive Items: For the safety of our dance community, leotards and dance tights (found under “Basics” and “Leotards” categories) cannot be returned unless defective.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
  • Wait for Approval: Our Boston-based team will respond within 2 business days with return instructions.
  • Ship Your Return: Once approved, ship items to:
    • Pas de Soie Store Returns
    987 Lynn Street
    Boston, US 02107

    Note: Return shipping costs are the customer’s responsibility unless the item is defective.

  • Processing: Allow 3-5 business days for processing once we receive your return.

    • Refund Information

    Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return. Shipping fees are non-refundable.

    For exchanges:

    • We’ll ship your new item once we receive the return
    • Price differences will be charged/refunded as needed
    • Standard shipping rates apply for exchanges

    International Returns

    As we serve dancers worldwide (excluding Asia and select remote areas), international customers are responsible for:

    • Return shipping costs
    • Any customs fees
    • Ensuring proper documentation

    Return Request Template

    Use this template when emailing your return request:

    Subject: Return Request for Order #[Your Order Number] Dear Pas de Soie Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Size: [Size] – Reason: [Reason for Return/Exchange] – Preferred Resolution: [Refund/Exchange for [Product Name & Size]] Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

    Damaged or Defective Items

    If you receive a damaged or defective item (like our carefully constructed ballet flats or jazz shoes), contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or refund.

    Our team of dancewear specialists is here to ensure your complete satisfaction, just as we ensure every stitch in our products meets professional standards. Happy dancing!