At Pas de Soie Store, we’re dedicated to making your dancewear shopping experience as seamless as a perfect pirouette. Below you’ll find answers to our most commonly asked questions about products, shipping, returns, and more.

About Our Products

What types of dancewear do you specialize in?
We specialize in premium dancewear for various styles including ballet, jazz, contemporary, and ballroom. Our collection ranges from leotards and ballet flats to dance sneakers and character shoes, catering to children, adults, and professional dancers alike.
How do I choose the right size for dance shoes?
Our dance shoes generally fit true to size, but we recommend checking our detailed sizing charts for each product. Remember to try on footwear on clean surfaces only to preserve their condition for possible returns.
Do you offer dancewear for children?
Yes! We have a special Children collection featuring appropriately sized dancewear for young dancers, from ballet slippers to leotards.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information, treating your data with the same care we give to our finest dance costumes.
Can I modify my order after placing it?
To ensure quick processing, we’re unable to modify orders once placed. If needed, you may cancel and reorder (if the original order hasn’t entered processing).

Shipping & Delivery

Where do you ship?
We ship worldwide (excluding Asia and select remote areas) from our Boston studio, bringing premium dancewear to dancers across the globe.
What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
– Free Shipping (via EMS on orders over $50): 15-25 business days after processing
Can I ship to my dance studio?
Certainly! Just specify your dance studio address during checkout for convenient daytime reception.
How will I know when my order ships?
You’ll receive tracking information via email once your order leaves our studio, allowing you to follow its journey like choreography notes.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the delivery date. Items must be unworn with original tags attached, and footwear must only have been tried on clean surfaces. Return shipping costs are the customer’s responsibility.
How do I initiate a return?
Contact our Boston-based support team at [email protected] to begin the return process. We’ll guide you through each step.
What if my items arrive damaged?
We conduct thorough quality checks before shipping, but if any issues occur, please contact us immediately with photos of the damage for prompt resolution.

Additional Services

Do you offer gift options?
Yes! We provide discreet packaging perfect for dance teachers or students. Simply note it’s a gift during checkout.
What should I expect during holiday seasons?
During peak performance periods, we may have extended processing times which will be clearly announced on our homepage. We recommend ordering early during these times.
How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 1-2 business days.

Didn’t find your question here? Our customer service team is always ready to help you with the same precision and care we put into every pair of ballet flats we ship. Contact us anytime!